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RelayDesk

A clearer path from
hello to next step.

Enquiry routing with a person in control.

Rules-based automation demo. Keyword matching and reply templates run in your browser. No AI model or email service is connected. Use fictional details.
Total enquiries03In this local workspace
Awaiting review03A person makes the decision
Approved drafts00Prepared, never sent

Review & prepare

Needs review
INCOMING ENQUIRY

Maya / Northline

We need a website for our architecture studio. We would like to discuss the scope today.

Priority signalFlagged for reviewKeyword flag, not a promised response time
Why this routing?
  • Development: matched “website”.
  • Priority flag: matched “today”; verify the actual deadline.

These are the original rule results. Keywords do not understand context or negation; review the message and override the owner when needed.

Suggested reply

TEMPLATE DRAFT

Changing the owner or saving an edited reply requires fresh approval.

Activity log · 1 event
  1. Enquiry received · rules evaluated · template draft prepared

Last 20 events per enquiry. This is a local demo log, not a secure audit trail.

Loading local workspace… · 40-enquiry limit